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While colleges and universities have provided online, virtual help desk support for students and staff for years, it is still a relatively new concept for other organizations. As the economic and technological landscape continues to change these organization will face the same challenges of how to support more with less.
A Virtual Help Desk reduces the demand for help desk personnel by addressing questions about routine tasks that make up a majority of help desk calls. Users can get self-help by accessing a wide range of information and resources. Reference guides, how-to instructions, and manuals can all be converted for online delivery. Users can also browse an organized Frequently Asked Questions area that can also be searched, or even submit a question of their own if they do not find the answer in the list.
Online Virtual Help Desks are an ideal way to provide around the clock support. These web sites are the first level of support for users to access a wide range of information. Customized and highly flexible, they can be as basic or full featured as your support needs to be.
Virtual Help Desk Sample
Virtual Help for:
Frequently Asked Questions
Resource library for solutions to common problems
Technology training for new and updated systems
Important news and information
Call center hours and contact information
Email and Web based problem reporting
Download area for patches and upgrades
Links to other resources